Terms of service

These Terms of Service govern your access to and use of impulsewarehouse.com and all purchases made through the website.

1. About Impulse Warehouse

The website is operated by:

IMPULSE TRADING L.L.C
Main Licence: 1099198
VAT TRN: 104079531000003

In these Terms, “Impulse,” “Impulse Warehouse,” “we,” “us,” and “our” refer to IMPULSE TRADING L.L.C.

2. Acceptance of these Terms

By accessing the website, creating an account, placing an order or using our services, you agree to these Terms and the policies referenced within them.

If you do not agree, you should not use the website or place an order.

The Terms displayed when you submit an order will apply to that order, subject to mandatory UAE law.

3. Eligibility

You must be at least 18 years old to place an order. Customers under 18 may use the website only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate and complete contact, billing, payment and delivery information.

4. Marketplace model

Impulse Warehouse is a hybrid marketplace offering products owned by Impulse and products supplied by approved third-party vendors.

IMPULSE TRADING L.L.C is the legal seller of record for every customer order. Impulse:

• Accepts and processes customer orders.
• Collects customer payments.
• Issues customer VAT invoices.
• Coordinates delivery.
• Manages cancellations, returns, refunds and complaints.

A vendor or brand name displayed on a product page identifies the product’s brand or approved supplier. It does not create a separate contract between the customer and that vendor.

5. Customer accounts

You may be able to shop using an account or guest checkout.

You are responsible for:

• Keeping your login credentials and OTPs confidential.
• Ensuring that your account information remains accurate.
• Informing us immediately of suspected unauthorized activity.
• All lawful activity conducted through your account.

We may suspend or restrict an account where fraud, misuse, security concerns or a breach of these Terms is reasonably suspected.

6. Product information

We work with approved vendors to provide accurate product descriptions, images, ingredients, materials, sizes, shades, specifications, warranties and availability.

Product colours may appear slightly different because of photography, screen settings or packaging updates. Manufacturers may also update packaging without materially changing the product.

We may correct errors, update descriptions or remove products where required for accuracy, availability, safety or legal compliance.

7. Product availability

All products are subject to availability. Adding a product to your cart or wishlist does not reserve it.

We may limit quantities or cancel unavailable items. If payment has already been collected for a cancelled item, the amount will be refunded through the applicable payment method.

8. Prices and VAT

All prices are displayed in UAE dirhams and include applicable UAE VAT unless clearly stated otherwise.

Delivery charges, Cash on Delivery charges and any other permitted fees will be shown before you submit the order.

Prices may change without notice, but a price change will not affect an order that we have already accepted.

9. Pricing errors

If an obvious pricing, promotional or system error occurs, we may:

• Contact you to confirm the correct price.
• Remove the affected item.
• Cancel and refund the item before fulfilment.

We will not knowingly fulfil an order based on a clearly incorrect price.

10. Orders and acceptance

Submitting an order is an offer to purchase. An automated order confirmation only confirms that we received your order.

The order is accepted when we issue a dispatch confirmation, final invoice or another express acceptance notice.

We may refuse or cancel an order before acceptance because of:

• Unavailable stock.
• Incorrect product or pricing information.
• Failed or incomplete payment.
• Suspected fraud or misuse.
• Delivery restrictions.
• Inability to verify customer information.
• Legal or regulatory restrictions.

11. Payment methods

Available payment methods may include:

Cards

Card payments are processed through authorized payment providers and may be subject to authentication, authorization and fraud checks.

Cash on Delivery

COD is available only where shown at checkout. It may be restricted based on location, order value, customer history or verification requirements.

Repeated refusal or failed delivery may result in COD being disabled for future orders.

Tabby

Tabby payments are subject to Tabby’s eligibility requirements, payment schedule, terms and privacy policy. Tabby may independently approve or reject a payment request.

12. Fraud prevention

We may verify identity, payment ownership, telephone numbers, delivery addresses and order activity where reasonably necessary to prevent fraud, chargebacks or unlawful transactions.

An order may be held or cancelled if verification cannot be completed.

13. Delivery

We currently deliver only within the United Arab Emirates.

Available delivery options, charges and estimated timelines will be displayed at checkout. Delivery estimates may be affected by stock availability, vendor transfers, address verification, public holidays, weather, courier disruption or events beyond our reasonable control.

You are responsible for providing an accurate and accessible delivery address and a reachable UAE telephone number.

14. Delivery and transfer of risk

Delivery may be completed to you or an adult authorized recipient at the delivery address. We or the courier may request an OTP, signature or identification.

Risk of accidental loss passes to you when the order is delivered to you or your authorized recipient, except where loss or damage was caused by Impulse, its courier or an inherent product defect.

15. Incorrect, missing or damaged products

Please inspect your order promptly after delivery.

Visible damage, missing products, incorrect quantities or incorrect items should be reported as soon as possible, preferably within 24 hours, with relevant photos or videos.

Reporting after 24 hours will not automatically remove any mandatory right available under UAE law.

16. Order cancellation

You may request cancellation before dispatch by contacting us.

We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed after packing or courier handover.

Once dispatched, the request will be handled under our Return and Refund Policy.

17. Returns and refunds

Eligible change-of-mind returns may be requested within 7 calendar days from delivery.

Returned products must be unused, unopened and in their original resalable condition.

Opened or used perfumes, cosmetics, skincare, watches and accessories cannot be returned for change-of-mind reasons.

These exclusions do not apply if the product is defective, damaged, incorrect, incomplete, counterfeit, unsafe or materially different from its description.

Please refer to our complete Return and Refund Policy for the process, charges and refund timelines.

18. Authenticity and warranties

Marketplace vendors are contractually responsible for:

• Product authenticity and lawful sourcing.
• Required UAE registrations and approvals.
• Product quality and safety.
• Warranty support.
• Accurate product information and proposed pricing.
• Intellectual-property rights.

Impulse may request supplier invoices, authorization letters, certificates, batch or serial records and other supporting documents.

We may reject, suspend, remove or recall a product where authenticity, approval, safety or compliance is uncertain.

19. Promotions and discount codes

Promotions, discount codes, bundles, gifts and special prices may be subject to separate conditions, including:

• Validity dates.
• Minimum purchase requirements.
• Eligible products or categories.
• Maximum discount limits.
• Payment-method restrictions.
• Non-combination with other offers.
• Quantity or customer restrictions.

Promotional offers cannot be exchanged for cash unless required by law.

20. Reviews and customer content

You may submit genuine product reviews and feedback based on your experience.

Content must not contain:

• False or fabricated claims.
• Threats, abuse or discriminatory language.
• Personal or confidential information.
• Unauthorized advertising.
• Illegal or infringing content.

We may moderate or remove content that breaches these requirements. We will not remove a review merely because it is negative.

21. Intellectual property

The website’s design, branding, text, graphics, photographs, software, databases and other content are owned by or licensed to Impulse.

You may use the website only for lawful shopping and personal use. You must not copy, scrape, reproduce, reverse engineer, commercially exploit or interfere with the website without written permission.

22. Prohibited activities

You must not:

• Use the website for fraud or unlawful activity.
• Provide false customer or payment information.
• Attempt unauthorized access to systems or accounts.
• Introduce malware or harmful code.
• Manipulate promotions, loyalty benefits or reviews.
• Resell or export restricted products without authorization.
• Use automated systems to scrape or overload the website.
• Infringe the rights of Impulse, vendors, brands or other parties.

23. Third-party services

The website may use Shopify, payment gateways, Tabby, couriers, communication providers, analytics services and other third parties.

These providers may have separate terms and privacy notices. Their involvement does not remove Impulse’s mandatory responsibilities as the customer-facing seller.

24. Privacy and cookies

We process personal information according to our Privacy Policy and Cookie Policy.

Transactional messages concerning orders, payments, OTPs, invoices, deliveries, recalls, returns and refunds may be sent even if you have opted out of marketing.

25. Limitation of liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded under UAE law.

To the maximum extent permitted by law:

• We are not responsible for indirect losses that were not reasonably foreseeable when the order was placed.
• We do not guarantee uninterrupted access to the website.
• Our liability relating to a customer order will generally not exceed the amount paid for the affected order.

These limitations do not apply to fraud, wilful misconduct, unsafe or defective products or any liability that cannot lawfully be limited.

26. Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, epidemics, government action, transport disruption, payment-network failure, cyber incidents or utility outages.

We will take reasonable steps to minimize the impact and provide any cancellation or refund required by law.

27. Changes to these Terms

We may update these Terms for legal, regulatory, security, operational or commercial reasons.

Material changes will be communicated or highlighted where required. Changes will not retroactively reduce the rights attached to an order already accepted.

28. Governing law and jurisdiction

These Terms and customer orders are governed by the laws of the United Arab Emirates and the applicable laws of Dubai.

Subject to mandatory consumer-protection procedures and jurisdiction requirements, disputes will be handled by the competent courts of Dubai.