Refund policy

At Impulse Warehouse, we want customers to shop with confidence. This policy applies to products purchased through impulsewarehouse.com and delivered within the UAE.

1. Return period

Customers may request a return within 7 calendar days from the delivery date.

To qualify for a change-of-mind return, the product must be:

Unused, unopened, unworn and unaltered.
In its original, resalable condition.
Returned with its original packaging, seals, tags, labels, protective films, manuals, warranty cards, accessories and promotional gifts.
Accompanied by the order number or proof of purchase.

2. Non-returnable products

For hygiene, safety, authenticity and resale reasons, the following products cannot be returned once opened, unsealed, tried, used, worn, adjusted or altered:

Perfumes and fragrance sets.
Cosmetics and makeup.
Skincare, bath and body and personal-care products.
Watches and watch accessories.
Handbags, wallets, jewellery, sunglasses and fashion accessories.
Personalized, customized, clearance or final-sale products where clearly stated before purchase.

These restrictions do not apply if the product is defective, damaged, incorrect, incomplete, counterfeit, unsafe or materially different from its description.

3. Damaged, defective or incorrect products

If you receive a damaged, defective, incorrect or incomplete product, please contact us as soon as possible, preferably within 24 hours of delivery.

Please provide:

Your order number.
Photos or videos showing the issue.
Photos of the packaging and delivery label.
The product’s batch or serial number, where applicable.

After verification, we will provide an appropriate repair, replacement or refund in accordance with applicable UAE consumer law.

4. Return delivery charges

Change-of-mind return: The customer is responsible for the return collection or courier charge.
Impulse delivery mistake: Impulse will cover the return charge if we delivered the wrong product or quantity, missed an item or damaged the product during fulfilment.
Defective or non-compliant product: The customer will not be charged for the return of a valid defective, counterfeit, unsafe or materially misdescribed product.

5. How to request a return

Email team@xpressionsstyle.com with:

Your order number.
The product you wish to return.
The reason for the return.
Your collection address.
Supporting photos or videos, where relevant.

Once approved, we will provide collection or return instructions. Products returned without authorization may experience processing delays.

6. Inspection and refund

All returned products are subject to inspection.

Once the return is approved, the refund will normally be initiated within 7 business days. Refunds will be issued through the original payment method wherever possible.

Your bank, card provider or Tabby may require additional time to reflect the refund.

For Cash on Delivery orders, we may request valid UAE bank-account details or another approved refund method.

7. Exchanges

Exchanges are subject to stock availability. If a replacement is unavailable, we may issue a refund and ask you to place a new order.

Any price difference or applicable delivery charge will be confirmed before processing the exchange.

8. Order cancellation

You may request cancellation before the order is dispatched. We will try to stop the shipment, but cancellation cannot be guaranteed once the order has been packed or handed over to the courier.

After dispatch, the request will be handled under this Return and Refund Policy.

9. Return misuse

Impulse Warehouse reserves the right to reject returns involving used or altered products, missing accessories, product swapping, serial-number mismatches, fabricated damage, repeated COD refusal or suspected return and refund fraud.

This does not affect genuine customer rights under applicable UAE law.