Shipping Policy

This Shipping Policy applies to orders placed through impulsewarehouse.com.

1. Delivery locations

Impulse Warehouse currently delivers only within the United Arab Emirates.

We do not offer international shipping unless specifically confirmed by us in writing.

2. Delivery charges and timelines

Orders are normally delivered within 1–3 business days, depending on the delivery location.

• Orders below AED 200: AED 15 delivery fee
• Orders of AED 200 or more: Free delivery

The applicable delivery charge will be displayed at checkout before payment.

Delivery timelines begin after:

• The order has been accepted.
• Payment has been approved, where applicable.
• Customer and delivery details have been verified.
• The products are confirmed as available.

Delivery dates are estimates unless expressly confirmed as guaranteed.

3. Order processing

Orders may require stock verification, marketplace-vendor transfer, quality inspection, fraud screening and packaging before dispatch.

Orders placed during weekends, UAE public holidays or promotional periods may require additional processing time.

4. Delivery information

Customers must provide:

• A complete UAE delivery address.
• Emirate and area.
• Building, villa, apartment or shop number.
• A reachable UAE mobile number.
• Any relevant landmark or access instructions.

Impulse Warehouse is not responsible for delays caused by incorrect, incomplete or inaccessible delivery details.

5. Split deliveries

Products may be available from different stock locations or marketplace vendors. We may therefore deliver an order in multiple shipments.

Customers will not be charged any additional delivery fee if Impulse Warehouse chooses to split an order.

6. Delivery confirmation

The order may be delivered to the customer or an adult authorized recipient at the stated address.

The courier may request:

• An OTP.
• A signature.
• Identification.
• Cash or another approved payment for Cash on Delivery orders.

Customers should not provide the delivery OTP before receiving the order.

7. Cash on Delivery

Cash on Delivery is available only where displayed at checkout and may be subject to location, order-value or customer-verification restrictions.

COD orders may require confirmation by telephone, SMS, WhatsApp or OTP before dispatch.

Repeated refusal or failed delivery may result in COD being restricted for future orders.

8. Failed delivery

Delivery may be considered unsuccessful if:

• The customer is unavailable or unreachable.
• The address is incorrect or inaccessible.
• The customer refuses delivery without a valid reason.
• The required COD payment is unavailable.
• Access or verification requirements cannot be completed.

We may attempt redelivery, return the order to our facility or cancel the order. A reasonable redelivery or return charge may apply where the failed delivery was caused by the customer.

9. Delivery delays

Delivery may be delayed due to:

• Stock availability or vendor transfer.
• Incorrect customer information.
• Public holidays or promotional demand.
• Weather or transport disruption.
• Courier delays.
• Government restrictions.
• Payment or verification issues.
• Events beyond our reasonable control.

We will make reasonable efforts to communicate material delays. If a product becomes unavailable, we may offer a replacement, cancellation or refund.

10. Damaged, missing or incorrect products

Please inspect the package promptly after delivery.

Damaged packaging, missing products, incorrect quantities or incorrect items should be reported as soon as possible, preferably within 24 hours.

Please provide:

• Your order number.
• Photos or videos of the package and products.
• A photo of the delivery label.
• Batch or serial numbers, where applicable.

Reporting after 24 hours will not automatically remove any mandatory rights available under UAE law.

11. Transfer of risk

Risk of accidental loss passes to the customer when the order is delivered to the customer or an authorized recipient.

This does not apply where loss or damage was caused by Impulse Warehouse, its courier or an inherent product defect.

12. Changes to the delivery address

Please contact us immediately if you need to change the delivery address.

Address changes cannot be guaranteed after dispatch. Additional charges or delays may apply if the courier must redirect the shipment.

13. Order cancellation

Customers may request cancellation before dispatch. Once the order has been dispatched, it will be handled according to our Return and Refund Policy.